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FAQ

The Answers You Need

Appointment Policy

  • At HQ Nails, walk-ins are welcome upon availability. Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled.

  • Please let us know if you have any health conditions (e.g. allergies or injuries) or pregnant when making an appointment with us.

  • Diabetes Client: Please inform our front desk. So we provide our service with extra cautious care. NO CUTTING SERVICES ARE ALLOWED.

Cancellation Policy

  • In the event that you are running late or cannot keep your appointment, please give us a courtesy call in advance. So that we may re-schedule your appointment.

  • We understand there is an emergency in our lives and sometime we can't keep up with the appointment. However, if you keep playing no-show with your appointment or if you repeatedly cancel appointments without proper notice, we reserve the right to ask you a non-refundable deposit to secure your next appointment. Or you can always walk-ins.

Child Safety Policy

We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. Due to hazardous chemicals, products, and implements within the salon environment, the products that are harmful if ingested or applied to unprotected skin. If you have children who are not receiving nail services, please refrain from bringing small children to your appointment! ALWAYS supervised your child after they received the service.

Gift Certificate Policy

  • HQ Nails' Gift Certificate is available for purchase.

  • Gift Certificates cannot be redeemed for cash, exchange. Gift Certificate is NON-Refundable once it issued.

  • Gift Certificates must be presented at the time of service.

  • Gift Certificate is to be treated as cash and is therefore not redeemable if lost or stolen. 

Payment Policy

  • Payment is expected at the time of service. You are responsible to pay in full. We reserve the right to change prices and services at any time without notification.

  • We accept CASH, Visa, Master credit cards for your convenience.

  • We don't accept personal checks or money orders. Tips cannot be added to your credit/debit card.

  • Minimum credit card charges $20

  • NO REFUND is given after the service has been rendered.

  • Please ensure you have a payment with you before you arrive for services. If you are not satisfied with your nails, we will happily fix them. If you leave the salon without paying, we will contact the police and prosecute theft of service to the fullest extent of the law.

PET Policy

Pets are adorable, but for their safety, please leave them at home when you come in. ONLY service pet is allowed in the salon.

Satisfaction Policy

​Enhancements are a semi-permanent light-cured nail product designed to last on your nails for an indefinite time period when appropriately maintained. Maintenance on these services should be conducted every 2 to 3 weeks!

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  • Nail Enhancements are NOT indestructible, and you can experience complications after service including lifting, breakage and other issues. Due to this, HQ Nails salon provides a 5-days guarantee period from your service date in which you may schedule to return to the salon to have repairs done free of charge! However, it is at HQ Nails discretion! If we feel that your product breakdown was not caused by an error in application, chemistry error, or exceeds normal wear and tear you will be charged for the nail repair service! Any additional repairs required outside of the 5-day time frame will be subject to an additional charge.

  • Gel Polish – often referred to as *Shellac* - is a light-cured polish product that may last a duration of 2-4 weeks depending on several factors specific to the client including client lifestyle, client health, and following of maintenance instructions. Due to this, HQ Nails provides a 5-day guarantee period, in which if you experience any of these issues you may return to the salon to have a repair done FREE of charge. However, it is at HQ Nails salon discretion! If we feel that your product breakdown was not caused by an error in the application and exceeds normal wear and tear you will be charged for the nail repair service!

  • No warranty for regular nail polish.

Service Refusal Policy

HQ Nails Reserve the Right to Refuse Service. We do not discriminate against any races, religions, the way you dress, talk, look or the way you smell. As nail techs, our license limits us to servicing healthy nails. It’s against the law for us to diagnose or treat any condition, even if we believe we know what a client needs. We refuse to serve you due to:

  • The client is with ill health conditions that we suspect may be contagious or we fear that could be further harmed by our services.

  • If there are any fungus or infections present in the treatment area. This is a safety issue because if the technician is to provide services to you we could spread the infection or inflame it.

  • Anyone is being rude, impolite or bring threat to the salon and other clients.

  • Reschedule your appointment if the following conditions are present on the treatment area: open cuts, sores, and contagious diseases.

  • We hate to say it but FOR CUSTOMERS SAFETY: Spa chairs have a maximum capacity of 250 lbs. We ask if you don't make the cut, please do not sit in the spa chairs for your own safety. (or We ask if you are over the maximum weight capacity not to sit on the spa chair). We appreciate your understanding.

These are  just some of the reasons why your services could be denied at HQ Nails. Remember it is not that the salon is not customer service orientated it is for the protection of you, other clients and the salon staffs.

Surveillance Policy

For your safety, and our staffs, HQ Nails premises are monitored with digital video surveillance.

Tardiness

Scheduled appointments have a 15 minute grace period to allow for traffic snarls or parking difficulties. If you anticipate that you will be late later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.

DISCLAIMERS

WE ARE NOT RESPONSIBLE FOR YOUR LOST OR DAMAGED CELL PHONE OR PERSONAL BELONGINGS.

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